Answer straight away.
Use a calm, steady voice: “I’m here with you.”
Ask where they are and if they’re hurt.
Don’t stand if pain/dizziness/weakness.
No injury: rise only if safe.
Any pain/injury/no response: call 000 & stay on the line.
Go to them if you can, or coordinate a
nearby helper.
Keep them reassured.
Reset the alarm, observe for delayed symptoms, arrange a clinical review if falls recur.
Call us on 1800 936 774 with any questions.
Ask us whether professional monitoring could be a good option.
Always treat every activation as genuine. If injured, in pain, or unresponsive - call 000 immediately. Stay on the call until help arrives.
Not sure you'll always be available? Thinking of taking an overseas holiday? Flexible monitoring could be an option for you.
The LiveLife Alarm, available as a watch or pendant, features an SOS/Heart button and automatic fall detection to contact our 24/7 monitoring centre. Within 60 seconds, the centre calls the wearer, who can communicate through a two-way voice system, regardless of location.
The centre then assesses the situation and contacts emergency services or a family member, sharing necessary details with emergency responders and notifying the wearer's next of kin if needed.
Pro tip: You can opt in and out of the professionally monitored service whenever you like. The cost is $39 per month. Call us on 1800 936 774 if this is something you’d like to try.
Talk to our Team
Or a secure key safe outside the home so someone can get in quickly in an emergency.
If there’s a security door or gated community — emergency responders will need them.
Motion-sensing lights are ideal to prevent trips and help responders navigate. Keep lights on in the home.
Remove loose rugs, cords & clutter. Consider grab rails in bathrooms, showers and near steps.
Leave the stilletos for a night on the town. Wear non-slip shoes instead of slippers & socks..
Have a current list of medical history (conditions, medications, allergies, GP contact) accessible by family.
Keep the contacts In the LiveLife alarm updated regularly (so numbers don’t go out of date).
Assign roles for emergencies ensuring there's a primary contact, & the person who can arrive the quickest.
Test the alarm regularly. Practice scenarios. Keep phones charged. Set ringtones to distinct sounds.
What if I can’t reach them right away?
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How do I tell if it’s safe to help them stand?
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Could a fall alarm be a false alarm?
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Who can help reduce future fall risk?
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