Pendant: Frequently Asked Questions

The LiveLife 4GX Mobile Alarm provides you and your family peace of mind that help is just a press of a button away—whether you're at home or out in the community. It works wherever there is mobile network coverage in Australia. When you press the SOS button, it texts a help message with your location on Google Maps, then starts calling up to 6 emergency contacts one by one (000 can be included). It features inbuilt fall detection, a smart voice guide that talks you through emergencies, and allows family and friends to call the alarm to speak with the wearer. The alarm is showerproof and incredibly simple to use.

No. You choose up to 6 emergency contacts which are usually trusted family members and friends. You can even include 000 as a contact if you wish. Because it does not require a monitoring centre, there are no ongoing monitoring charges or monthly fees. You don't have to use all 6 emergency contacts—you can use fewer if you prefer.

While it's ideal for seniors living at home alone who remain active enough to be outdoors unaccompanied, it's also perfect for seniors without a landline. Many connected to the NBN have had their phone services switched to VOIP and can no longer use landline-type medical alarms without additional wiring costs. Besides seniors, it's used by lone workers, workers who need to contact security quickly, and people with disabilities.

The new 2025 model comes with updated hardware and software, featuring improved battery life and antenna design. We've enhanced the waterproof capability and made numerous behind-the-scenes updates including new SMS commands, improved text message formatting, enhanced mobile network support, algorithm improvements, ability to change voice files over the air, improved interoperability with the supplied beacon, and more.

If you have a pacemaker, you may not be able to wear your LiveLife Alarm around your neck on the lanyard due to possible interference. Instead, you could wear it on the wristband or clothing clip provided, or enquire about the LiveLife Mobile Watch. If you have any concerns, we recommend consulting your doctor.

The pendant is a perfect size at 61mm tall, 42mm wide, and 16mm thick. It's lightweight, weighing about the same as three 20 cent pieces.

The pendant has a soft, rubber-like outer skin which is easy to grip. It weighs only 42 grams. You can put it on your favourite chain or key ring. It comes with an adjustable safety lanyard (anti-choking), a belt clip, and a sleek adjustable wristband giving you plenty of wearing options.

The pendant is water resistant, so you can wear it in the shower or rain. However, it should not be immersed in water—avoid baths, spas, pools, or the ocean.

Currently the LiveLife mobile alarm comes in charcoal black or pearl white.

The pendant is designed to be small, simple to use, and lightweight. It operates primarily as an emergency alert system and location device, which doesn't require a screen or keyboard. It can be programmed by sending text messages to it. LCD screens also drain battery life and the text would be too small to read for many people.

The SOS button is recessed making it hard to press accidentally. To activate the help calling sequence, the button must be clicked or pressed. It will vibrate and a voice will announce 'Your mobile alarm has been activated. Click the SOS button to cancel the call sequence.' This smart voice guide repeats twice, giving you time to cancel before emergency texts and calls begin.

Yes! Voice alerts are available in 16 languages: English (default), Mandarin, Cantonese, Vietnamese, Korean, Italian, Greek, Urdu, Spanish, Portuguese, Japanese, Hindi, German, French, Filipino, and Arabic. All voice alerts are crystal clear and have been pre-recorded by native vocal artists.

Yes. Because it works like a mobile phone, it needs to be connected to the mobile network. As part of your purchase, we install an activated Telstra SIM card. The Mobile Alarm is not locked to any specific provider. If during our coverage check the coverage appears inadequate, we'll discuss your options. In most locations there will be good Telstra coverage. We'll check your address on coverage maps to advise you on your best option.

No. Your first year's use on the Telstra Mobile Network is included in the purchase price. A recharge/subscription is required annually after the first year. The device is to be used as an emergency device and falls under our Fair Use Policy.

For the Mobile Alarm to perform its functions, the wearer must be in an area with sufficient mobile coverage on the Telstra Mobile Network. The 4GX LiveLife Alarm primarily uses the 4GX (extended range 4G – Band 28) network. If that's not available, it will try 4G (Band 3), and if that's not available, it can use 3G. Before we deliver your Mobile Alarm, we'll do a coverage check of your address.

The pendant has a built-in fall detection feature designed to detect unbroken falls or falls likely to result in unconsciousness. It measures the impact, angle, and speed of a fall. When detected, the pendant announces 'Fall has been detected, click the SOS button to cancel the fall alert sequence.' This repeats twice before sending alert texts and calling emergency contacts. Fall detection can be adjusted for sensitivity or turned off via text command. Note: It may not detect falls that are blocked by objects, braced falls, or slow slumps to the floor.

Yes. Fall detection is an optional feature that we can turn off during setup—it's on by default. You can request it off when we discuss your order, or turn it off later by sending a simple text command from a mobile phone. If you find the fall alert is triggering too easily, you can adjust the sensitivity settings.

The Mobile Alarm connects to GPS satellites to establish its exact location and also uses WiFi positioning in built-up areas. When you press the SOS button, it sends each mobile contact a text message with a Google Maps link showing your location. Anyone knowing the pendant's mobile number can send a location command via text and receive a reply showing its location on Google Maps.

Yes. The pendant has a built-in microphone and speakerphone so you can talk hands-free. The sound is clear and high quality. When a help call is answered, it goes automatically into speakerphone mode. Pressing the SOS button again ends the call and the rest of the call sequence.

Yes. You can easily change any contact numbers by sending a command via text message to the pendant's mobile number. Simple instructions are included with the Quick Start Guide and on our website.

Yes. Your emergency contacts can include any combination of mobiles or landlines. However, landline numbers won't receive the help text message or Google Maps location—that's why we recommend mobile numbers when possible. Some landlines with text-to-voice message banks may convert the text to a voice message.

Yes. You can include 000 as one of your emergency contacts. Please note that 000 won't receive the text message or Google Maps location. However, we'll upload the wearer's name and address to the emergency services database corresponding to your pendant's mobile number. We recommend having a family member as the first contact, with 000 typically as the last contact.

The pendant contains a speaker with clear, loud, high-quality sound. When a help call is answered, the wearer can talk to the other person like on a normal mobile phone call. The volume can be adjusted using the up and down buttons on the side of the alarm.

When the battery drops to 20% (after 4-5 days depending on use), a voice announces 'Your battery is low. Please recharge your battery.' Simply pop it into the charging station until the red light stays steady. The alarm will announce 'Your mobile alarm is charging.' If the wearer forgets, a low battery warning text is sent to contact number 1 when battery drops to 10%. The battery lasts 4-5 days at home and 24-48 hours when worn away from home continuously.

It contains a rechargeable Lithium-Ion battery just like a normal mobile phone. Because it doesn't have a screen, it uses less power. When delivered, it will be in power saving mode. Simply plug in the charging station, turn on the alarm with the top side call button, and you're ready to go. The charging station also has a lithium ion battery that holds power for 24+ hours.

By default, we turn on a 'Low battery warning' feature that sends a text message to the first contact when battery falls below 10%. You can then contact the wearer or call the pendant directly. You can turn off low battery warnings by sending 'LOW0' to the pendant. You can also text 'battery' to the pendant and it will reply with the current charge level.

You can set up a Do Not Disturb period. Send this text to your pendant: 'ND1,21:00,07:00' (means low battery alerts won't announce between 9 PM and 7 AM). As of March 2025, all pendants are sent with Do Not Disturb set by default between 10 PM and 7 AM—no low battery alerts or calls from unknown numbers during this time, but emergency contacts can still call. To disable, send 'ND0' to your pendant.

The LiveLife Mobile Alarm requires extensive setup including: Coverage checks on the Telstra Mobile Network, supply/activation/installation and testing of the Telstra SIM card, allocating the first year's network use, pre-programming of up to six emergency contacts and the help text message, and turning on optional features like fall detection, listen-in, and geo-fencing (anti-wandering).

The Mobile Alarm operates on the mobile network just like a mobile phone, so a SIM card must be installed and activated. As part of setup, we install a Mobile SIM card using the full Telstra Network. We'll allocate your first year's usage for unlimited emergency texts and voice calls, and supply you with the mobile phone number assigned to your pendant.

With our Telstra SIM card, you don't need to check or worry about prepaid credit. Your first year of usage is included in the purchase price. A recharge/subscription of $90 per year applies after the first year under our Fair Use Policy.

The cost of setup and delivery is included in the price. Your Mobile Alarm will be sent via Express Post.

LiveLife Alarms uses the eWAY Payment Gateway for online credit card transactions. eWAY processes transactions for tens of thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All credit card transactions are secured payments.

Your Mobile Alarm will be sent via Australia Post Express Post. Delivery time depends on your location. Once shipped, you can track your delivery via Australia Post's website. We endeavour to send your Mobile Alarm within 2-3 business days after receiving programming information from you.

Yes, there is a 30-day return and refund policy on the Mobile Alarm.

Before we setup and deliver your Mobile Alarm, we do a coverage check of the Telstra Mobile Network at your address. If coverage appears inadequate, we'll advise you on other options. Note that coverage maps aren't always 100% accurate and black spots can occur. If a black spot is only discovered when testing the alarm at home, our refund and returns policy applies.

The LiveLife mobile alarm comes with a 12-month warranty.